Home / shipping and returns

shipping and returns

Shipping and returns shouldn't be a pain in the butt...

Shipping within Australia

We will ship your order within 2 working days from our Australian warehouse and you will receive an email once your order has been dispatched. Your package will take approximately 1-3 days with Express Post depending on your location. There may be some variations in service delivery times, especially during peak holiday times. If you need an extra speedy service, please email us at letschat@celleskin.com and we’ll do our best to get your order at your door as quickly as we can! If for any reason we are unable to dispatch your order we will notify you asap.

How much will it cost?

Express Shipping - 1 to 2 days: FREE


Shipping to New Zealand
We will ship your order within 2 working days from our Australian warehouse and you will receive an email once your order has been dispatched. Your package will take approximately 5-10 days via Standard Post. There may be some variations in service delivery times, especially during peak holiday times. If you need an extra speedy service, please email us at contact@sonseewoman.com and we’ll do our best to get your order at your door as quickly as we can! If for any reason we are unable to dispatch your order we will notify you asap.

How much will it cost?

Express Shipping - 3 to 5 days: FREE


Shipping to the USA
We will ship your order within 2 working days from our Australian warehouse and you will receive an email once your order has been dispatched. Your package will take approximately 3-5 days via DHL. There may be some variations in service delivery times, especially during peak holiday times. If you need an extra speedy service, please email us at letschat@celleskin.com and we’ll do our best to get your order at your door as quickly as we can! If for any reason we are unable to dispatch your order we will notify you asap.

How much will it cost?

Express Shipping - 3 to 5 days: FREE


Rest of the world shipping
Depending on stock availability we will ship your order within 2 working days and you will receive an email once your order has been dispatched. Your package will take approximately 3-7 days with Express Post via DHL. There may be some variations in service delivery times, especially during peak holiday times. 

How much will it cost?

Express Shipping - 3 to 5 days: FREE


How can I check the status of my delivery?
All customers will be sent a email once your order has been dispatched. On this email there will be a link that will take you directly to the current shipment status. This will be Australia Post for domestic Australian orders or DHL for the rest of the world.


Additional Notes
Please note International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Also, please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Returns & Refunds
All sales are covered under our 30 day money back guarantee. What does this mean? If you do not see the results or like the product you may return it for a full refund. Return shipping is the responsibility of the customer.

If you have any questions you can contact us via email at letschat@celleskin.com or via the live chat on our website.

Exchanges
We replace items if they are defective, damaged or if the incorrect size was sent. If you need to exchange it for the same item, send us an email at letschat@celleskin.com